Terms of purchase
Last updated: 7 September 2026
These terms govern purchases from the online shop at jadebarcelona.es, operated by Jade Esthétique SL, tax ID B75905125, registered at Avenida Diagonal 369, 08037 Barcelona, España. By placing an order you accept these terms and our privacy policy. Spanish consumer law applies (Royal Legislative Decree 1/2007, the General Consumer Protection Act, and Law 34/2002 on information society services).
1. Products and prices
We sell professional skincare from the brands we work with at the centre. All prices are shown in euros with VAT included. Any shipping cost is shown separately before you confirm payment. We reserve the right to correct obvious pricing errors; if that happens we’ll contact you before shipping and you may cancel at no cost.
2. Placing an order
Add products to your cart, enter your contact and delivery details, accept these terms and pay. You’ll receive an email confirmation with your order reference. The contract is concluded when we confirm your payment.
If, due to an inventory error, a product turns out to be unavailable after payment, we’ll let you know immediately and refund it in full to the same payment method, or offer an alternative if you prefer.
3. Payment
Payment is taken at the time of ordering by credit or debit card, Apple Pay, Google Pay or Revolut Pay. Payments are processed by Revolut with encryption and strong customer authentication (3-D Secure); we never store your card details. The charge appears on your statement under Jade Esthétique SL.
4. Shipping
- Zone: mainland Spain. We don’t currently ship to the Balearic or Canary Islands, Ceuta, Melilla, or outside Spain.
- Cost: €4.90 per order. Free from €50.00.
- Timing: we ship within 24 hours; delivery usually takes 1–3 days from dispatch. We’ll send tracking once it ships.
- Pickup at the centre: free at Avenida Diagonal 369, Barcelona, during opening hours. We’ll let you know when it’s ready, within 24 hours.
If a parcel arrives damaged, note it with the courier and email us within 24 hours with photos so we can sort it out quickly.
5. Right of withdrawal
You may withdraw from the purchase within 14 calendar days of receiving your order, without giving a reason. To do so, email esthetiquejadore@gmail.com with your order reference and the products you’re returning. You may use the statutory withdrawal form, but it isn’t required.
Hygiene exception: under article 103(e) of Royal Legislative Decree 1/2007, sealed cosmetic products that have been unsealed or opened after delivery cannot be returned. Products must be returned unopened, with their seal and original packaging intact.
Once you’ve told us you’re withdrawing, you have 14 days to send the products back. Return shipping is at your cost unless the product is faulty or we sent the wrong item. We’ll refund the products (and the standard delivery cost if you return the whole order) within 14 days of receiving the return, to the same payment method.
6. Warranty and faulty products
All products carry the legal conformity warranty under current law. If you receive a faulty, damaged or incorrect product, email esthetiquejadore@gmail.com or call +34 652 556 333 and we’ll replace it or refund you, at our cost.
7. Using the products
Professional skincare should be used as directed by the manufacturer. If you’re unsure which product suits your skin, ask our team before buying: we’re happy to advise you for free at the centre or on WhatsApp.
8. Customer service and complaints
For any question or complaint, email esthetiquejadore@gmail.com or call +34 652 556 333. Official complaint forms are available to consumers at the centre. You may also contact your regional consumer office or the Consumer Arbitration Board (Junta Arbitral de Consumo).
9. Governing law
These terms are governed by Spanish law. Any dispute will be heard by the courts of the consumer’s place of residence.